Cigna Credentialing for Mental Health Providers
Cigna, now operating its behavioral health network under the Evernorth brand, is one of the largest commercial payers in the country. For mental health providers, Cigna credentialing involves CAQH, Cigna's provider portal, and a review process that typically runs 60 to 90 days. TheraProfessional manages the full Cigna credentialing process so you can focus on your practice while we handle the paperwork and follow-up.
What Cigna Credentialing Involves
Cigna uses CAQH ProView as the foundation for credentialing applications. Your profile must be complete and attested before Cigna will begin processing. Cigna conducts primary source verification of your license, education, and malpractice history before issuing a contract. Behavioral health credentialing runs through Evernorth, Cigna's behavioral health subsidiary, which has its own enrollment process and portal. We manage each step and follow up directly with Cigna and Evernorth enrollment teams throughout.
Who We Work With
Therapists including LICSWs, LMHCs, LMFTs, and LPCs credentialing with Cigna for the first time
PMHNPs credentialing with Cigna for independent or group practice
Psychologists credentialing for the first time or adding Cigna to an existing panel
Group practices enrolling under a Cigna group contract
Providers adding Cigna after credentialing with other payers
Providers relocating and reapplying with Cigna in a new state
What We Handle
CAQH setup and attestation aligned with Cigna requirements
Cigna and Evernorth portal setup and application submission
Primary source documentation preparation and review
Ongoing follow-up with Cigna and Evernorth enrollment teams
Contract review and effective date confirmation
Group NPI linking for group practice clients
Frequently Asked Questions
How long does Cigna credentialing take? Most Cigna applications process in 60 to 90 days from a complete submission. Behavioral health applications through Evernorth follow a similar timeline. A fully attested CAQH profile and complete supporting documents at submission helps avoid delays. We follow up regularly and flag any issues immediately.
What is Evernorth and how does it relate to Cigna? Evernorth is Cigna's behavioral health subsidiary. Mental health providers credential through Evernorth rather than directly through Cigna for behavioral health services. We are familiar with the Evernorth enrollment process and manage it as part of standard Cigna credentialing.
Is Cigna accepting new mental health providers? Panel availability varies by geographic market and provider type. Some Cigna behavioral health panels are open while others have limited availability. We research your specific area before submitting to confirm panel status.
Does Cigna credential PMHNPs? Yes. Cigna and Evernorth credential PMHNPs for behavioral health and medication management services. Requirements may differ from therapist applications around prescribing documentation. We manage the application based on your specific license type and scope of practice.
What does Cigna credentialing cost? Credentialing with Cigna is priced at $275 to $450 depending on your provider type and practice structure. We provide an exact quote after a free consultation once we confirm your payer list and practice setup.